Frequently Asked Questions

Everything you need to know about shopping with Sneakers Shop DZ

Are the sneakers sold on your site authentic?

Yes, we guarantee that all products sold on Sneakers Shop DZ are 100% authentic and sourced directly from authorized distributors.

What are your shipping times within Algeria?

We offer nationwide delivery. Shipping typically takes 24 to 48 hours for Algiers and 3 to 7 business days for other provinces.

Can I return or exchange my shoes if they don't fit?

Absolutely. You can request an exchange or return within 7 days of receiving your order, provided the sneakers are unworn and in their original packaging.

What payment methods do you accept?

We currently support Cash on Delivery (COD), allowing you to pay safely once you receive and inspect your package.

How do I choose the correct size?

We provide a detailed size guide on each product page. We generally recommend sticking to your usual EU size, but specific fit notes are added for narrow or wide models.

Do you have a physical store I can visit?

Currently, we operate exclusively online to provide the best prices, but we offer a 'check before you pay' service during delivery for your peace of mind.